1905 Complaints Policy & Procedure

1905 Fundraising – Complaints Policy (Public Version)

At 1905 Fundraising, we are committed to delivering respectful, honest and high‑quality fundraising on behalf of our charity partners. If we fall short, we want to know. Your feedback helps us improve and ensures we maintain the highest standards.

How to Make a Complaint

If you have a concern about one of our fundraisers or any aspect of our work, you can contact us:

Email: Mark@1905fundraising.com or Ahmet@1905fundraising.com
Phone: 07453217196
Online: Form Below
Post: 639 Green Lanes N8 0RE

If your complaint relates to a fundraiser you met, it helps if you can tell us:

The date, time and location
The fundraiser’s name or description (if known)
What happened
Any supporting details

We take every complaint seriously.

What Happens Next

We aim to acknowledge your complaint within 24 hours.
A member of our compliance team will review the details and may contact you for more information.
Most complaints are fully investigated within two working days.
Once complete, we will let you know the outcome and any actions we have taken.

If You’re Not Satisfied

If you feel your complaint has not been resolved, you can ask for an internal review.

If you remain unhappy, you can contact the Fundraising Regulator, the independent body that oversees charitable fundraising in the UK:

www.fundraisingregulator.org.uk

Our Commitment

We use all complaints and feedback to:

Improve training
Strengthen compliance
Enhance supporter experience
Ensure our fundraisers always meet the highest standards